Claims – Returns Policy

Any claim by a Customer for under quantity, delivery of damaged Goods or non delivery must be made within 14 days of receipt of the Goods by the Customer. 

The Customer must supply the order number, invoice number and receipt number (if applicable) and all details relating to the claim. 

If the claim is for damaged goods, the Goods must also be supplied to Finsbury Green.

Liability for any claim against Finsbury Green is limited, at Finsbury Green’s sole option, to:

(a) resupplying the Goods;
(b) providing payment for the cost of resupplying the Goods; or
(c) repairing the Goods.

Please email us at norwexboutique@finsbury.com.au

Please allow five business days to process your return. You will receive notification via e-mail confirming that your return has been received and processed. Return shipping charges are the responsibility of the returnee.

What cannot be returned:

• No returns will be accepted after 30 days of receipt of purchase.
• Items that are not in their original packaging cannot be returned.
• Printed material and customised items cannot be returned.

Delivery Information

All orders will be sent by Toll Priority with an authority to leave sticker on the goods

Allow 5 days from order for goods to arrive from placement of order

For print on demand goods allow upto 10 days from order for delivery

If you have not received your order after 14 working days please email norwexboutique@finsbury.com.au

In the heading of the email please put order number and in the body of the email please put your name, phone, address 

We will respond back to you with-in 48 hours